With an extensive portfolio of villas, apartments and chalets throughout Italy, Switzerland and France, we offer properties for all kinds of budgets and preferences. We recently stayed in a Holiday Homes apartment in Chamonix (Grand Roc) and were shocked by the condition of the property. We do write in our terms and conditions that if a guest is not happy and wishes to be moved, then we need to be informed immediately. Upstairs there are only a couple lamps, no proper lights. and dirty patches on the wall. © 2020 Trustpilot A/S. If you had immediately gone back to the office to complain, they would have transferred you to another home. After three weeks of struggling they finally answered: “This is correct, the balance will be refunded.”2) They also omitted the damage waiver.3) The first refund was paid later than promised, after my two reminders.Mistakes in business are made every day in the world, but this was a horrible customer experience to me. Steer clear is my advice! Riva Bella Margherita 3 on Lake Como. Maintenance of the building, cleaning standards and admissions of fault on the day by their own team have never been acknowledged. Be aware when booking with Happy Holiday Homes. No soap or dishwasher tablets of course!Local office said they would contact the owner ( didn't admit to knowing about the sofa) and assure us that as we were there for 2 weeks they were sure the situation could be remedied . www.happyholidayhomes.net. Booked several times with HHH and never had a problem. Photos. The description of this villa (Magnolia) and the photos were false. We provide pristine 22ft to 31ft motorhomes or RV. On our day of departure we were given a lift to the train station.I felt the company really went out of their way to accommodate us. I booked accommodation via Booking.com with 100% free cancellation. As soon as we arrived in Alassio we immediately felt at home because we were welcomed so nicely. Log In. As soon as you mentioned any issues, we would have immediately informed our property manager in Argentiere. We are pleased you had an unforgettable time and looking forward to welcome you again! Great Service. She said she would have sent a cleaning crew if she had known but did not offer to do it that day NOR did she offer to move us to other accommodations. Ok, no that's just not going to work. Their “Terms and conditions” state that in this situation a customer is entitled to a 70 % refund on the accommodation cost.FAULTS:1) Only 10 % of the accommodation cost was refunded (in my case this would have been correct if they had not succeeded in re-booking the accommodation). You can ask them for a detailed refund calculation.• The refund should include the following items, depending on what you have paid prior to the cancellation: X % of the accommodation cost + Service fee (in my case 145 CHF) + Damage waiver (in my case 20 CHF) + Tourist taxes + Other possible services you have bought.• Check if they succeed in re-booking the accommodation for the entire cancelled holiday period. I had to cancel the reservation. See what employees say it's like to work at Happy Holiday Homes. I booked an apartment though booking.com which turned out to be via happy holiday homes in Chamonix for december 2020 with assurances of free cancellation up to 7 days prior to check in. So, very disappointed upon arrival. Trips. But wait, it's only 5pm, the guests have only been travelling 12 hours so far, they can wait whilst they keep looking.Ok, found something. UTTER SCAM. unbiased reviews and great Wellington, New Apartments homes in Wellington, New › Wellington Cached Wellington from people in Wellington, Estates from £74 - Seatoun: 114 holiday homes. Appalling! We stayed in Menaggio for 2 nights in apartment rented through HHH. I gave your company ample opportunity to do the RIGHT thing before I wrote my review and you failed. The garden had plenty of outdoor furniture for us to dine al fresco or just mosey around with a book. They said it would be refunded (it was still showing as a pending transaction in my account). Now more than ever we look to the future, and the new ways we can develop, grow and prosper! There are absolutely no excuses for poor management of this apartment. Our very expensive apartment in Bellano at Lake Como was far from as promised and described on the web page even though we had been extra, extra careful to inquire on details. There were poor quality pillows and sheets so we could make up our own! Our whole family loved staying at Villa Menaggio on Lake Como. Book and reserve 19 cottages and holiday homes with 62 unbiased reviews to find your perfect holiday rental. The time taken by them to make all the reimbursements is unacceptable and we have incurred fees as a result. Deep cleaning and extra ventilation of properties. Despite obvious objections, I was told that's the way it's going to have to be. The conditions stated that they may require a pre-payment. Safety measures Coronavirus Happy Holiday Homes has implemented several measures to ensure the safety and comfort of its guests. Further to this we noticed at the end of our holiday that their ski pass purchase service had taken multiple payments from both of our accounts. I cancelled the booked and phoned them to query why the money had been taken without warning of date or amount. Corso Elvezia 14 (5,286.44 mi) Lugano, Switzerland 6900. Happy Holiday Homes is a small friendly property with a solid reputation. Their support & knowledge regarding the local area & activities is very helpful.When we reached, we were really tired. Happy Holiday Homes specializes in self catering holiday accommodation on the South Coast of KwaZulu Natal in South Africa. It was in fact taken immediately. Their welcome basket is a nice gesture.They even gave us a lift to the nearby supermarket.The beautiful villa by Lake Como was incredible. The villa gave us the sense of being home sweet home but being beside the most incredible Lake Como!! Happy Homes 2018 LLC is a Florida Domestic Limited-Liability Company filed on February 19, 2018. Certain rooms feature a seating area where you can relax. She asked that I send the pictures again. Dirty oven had not been cleaned. Dear Mrs. Harris, Thank you for writing to us about your recent stay in one of our apartments. Seems there is a consistent theme with this company! In the end the holiday company acted fairly ! Happy Holiday Homes is a property management and holiday home rental company with over 10 years of experience. Community. Airy big rooms, very clean with classic Italian furnishings. We were then given a lift to the local supermarket to buy supplies. 5 stars! Rented through Happy Holiday Homes of Mennagio, Lake Como, "luxury" villa, from 5th to 12th Aug17, booking 220147, cost 1770Euros. We were obviously dismayed after a long journey there and arranged alternative accommodation for the following day as soon as possible. The staff member I spoke to said she did not receive the email. If I didn't use the voucher, I may be able to receive a cash refund in August 2021! Have carried nice memories :-). Choice now is accept or a refund will follow.Not much of a choice, and a fair number of the party accepted the property as they were just so relieved.Wait though, the holiday company say they will make it up to us - No air conditioning, no worry, fans will be delivered. After phoning, I was then told it would take 10 days for the refund. Tel +39.0344.31723. They only leave the Reviews that show them in good light. Our very expensive apartment in Bellano at Lake Como was far from as promised and described on the web page even though we had been extra, extra careful to inquire on details. The villa and the gardens were spacious for our family. Voice your opinion today and hear what 13 customers have already said. We would also love to take advantage of your 10% returning guest discount. In Italy a residence is managed by a condominium and maintenance should be carried out by them, hence why service fees are paid by the owners. Belong Aro: 41 holiday homes holiday homes from NZ$ New Zealand from $20/night. MY SITUATION:I had reserved an accommodation through HHH’s web page. Videos. Thanks again, from the Allen Family. 5 stars! 360° Holiday Rentals and Property Management. We regret to hear that you are not satisfied with our recent decision, regarding the unprecedented Covid-19 situation. Browse the Best Betty's Bay holiday homes on Tripadvisor. The team went out of their way to make us feel comfortable. Had to roll up extra duvet/ bed cover under the pillows. Several weeks later I emailed again and received no response. All rights reserved. Featuring free WiFi, Happy holiday home resort offers pet-friendly accommodations in Negombo. If you are considering booking any or their accommodations, you can either book straight with HHH or also via many other channels. The conditions stated that they may require a pre-payment. Felt like home.In addition to the above, the little things they did for us made all the difference. In this case, it appears the condominium failed to maintain parts of the residence, namely the swimming pool area. Car rentals Tavira. Their welcome basket is a nice gesture.They even gave us a lift to the nearby supermarket.The beautiful villa by Lake Como was incredible. They showed us a couple of alternative apartments to chose from. 2,899 people like this. Dear Sir or Madam, We are sincerely sorry to hear about your dissatisfaction with our service. Complained the day we arrived with a very long list of problems (blocked shower, dirty bathrooms, faulty electric switches, broken kitchen appliances, swimming pool area with cheap plastic "decking" that shrunk in areas and our grand son got his foot cut in one of the gaps, Argegno village accessed via very steep walk, had good restaurants and a little family shop, that is it !, TV in Italian only, kitchen work- top with ONE socket for 6 appliances !, two cooker rings too small to cook for family of six !, no air conditioning, if one wants to iron, one has to switch all other appliances off as the electricity is too weak, etc, etc, etc. So, very disappointed upon arrival. We will need to waste time and money on bin bags, dish washing cloths, washing up liquid, hand soap etc etc - which would be so simple to provide- on checking in we were greeted with a hidden and laughably excessive charge for cleaning on departure.This is a terrible shame because the lakeside location means that with more care and attention the property has the potential to be a great place. Unbelievable how these companies get away with breaking contracts and effectively stealing your money. This is not a fault by the actual office in Menaggio. Various issues with the apartment which should have been resolved before we arrived. We were left in an awkward financial position whilst in another country and had to use alternative means to pay for services and goods. Floor covered in Hair and dust balls, bed covers stained, chairs too dirty to sit on, kitchen cabinets sticky and covered in fingerprints, towels so thin you could see through them and the porch stained in mildew.. Their “Terms and conditions” state that in this situation a customer is entitled to a 70 % refund on the accommodation cost.FAULTS:1) Only 10 % of the accommodation cost was refunded (in my case this would have been correct if they had not succeeded in re-booking the accommodation). Each ground floor apartment is very spacious and uniquely designed, comfortably furnished and meticulously clean. 32.5k Followers, 847 Following, 347 Posts - See Instagram photos and videos from Happy Holiday Homes (@happy_holiday_homes) We recently stayed in a Holiday Homes apartment in Chamonix (Grand Roc) and were shocked by the condition of the property. We were then given a lift to the local supermarket to buy supplies. I can also confirm that the refund was processed on the 26th September 2018. We consider ourselves flexible people, but this was just a joke. About See all. Wir freuen uns auf deinen Besuch! Gefällt 2.852 Mal. and dirty patches on the wall. 6 promised, 2 delivered half way through the week, the rest ignored;- Someone would come and cook for us, we just pay for food. There were poor quality pillows and sheets so we could make up our own! The Registered Agent on file for this company is Andino Otilila and is located at 1844 Viceroy Lane, Holiday, FL 34690. There were wires and nails hanging out of some areas of the wall, dirty cups (hadn’t been cleaned properly!) Beware of booking with Happy Holiday Homes at Como.Our dissatisfaction with our use of their services in June 2017 has never been responded to. This problem could be resolved if they had the courtesy to contact me. No-one in their contacts is answering the phone -no responses to emails. The following morning we dropped by the Happy Homes HQ to return our keys and politely discuss the situation. It had been paid in full. Our whole family loved staying at Villa Menaggio on Lake Como. When we returned and unpacked, we discovered how truly dirty the place was and did let the Menaggio office of HHH know then that the apartment was very dirty and even sent them pictures via email. Light switches are difficult to find and lighting is minimal. If they succeed and if you have already paid 100 % of the accommodation cost, they must return 70 % to you. Have carried nice memories :-). I had to cancel the reservation. They showed us a couple of alternative apartments to chose from. We sincerely do NOT recommend this place and urge you to save your precious time and money by looking elsewhere. Seems there is a consistent theme with this company! They are happy to take your money, promise you the moon and not only NOT deliver but tell you they will do something and not mean it. Instead, their offer was a digital voucher I could use to rebook (a voucher was never part of the refund agreement made on booking.com). After phoning, I was then told it would take 10 days for the refund. Wynham Nord 56 (4,830.38 mi) Bunde, Germany 26831. 2,925 people follow this. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Happy Holiday Homes Reviews 13 • Average . We are truly sorry that you arrived to an unsatisfactory apartment. We used the office based in Lake Garda and we would definitely book through Happy Holiday Homes again. We stayed in Menaggio for 2 nights in apartment rented through HHH. We cancelled in March when all the Covid 19 travel restrictions were put in place. Be aware when booking with Happy Holiday Homes. The place is in fact tiny, with a prison-like toilet (and separate) shower space that you can hardly turn around in. Community See all. When I got no response, I went to the office the next morning and told them how terrible it was. If they succeed and if you have already paid 100 % of the accommodation cost, they must return 70 % to you. Properties were thoroughly cleaned and any request we had was dealt with adequately. The description of this villa (Magnolia) and the photos were false. We consider ourselves flexible people, but this was just a joke. "AVOID AVOID AVOID - no customer service. We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. They said it would be refunded (it was still showing as a pending transaction in my account). Professional company with strong empathy & understanding, DO NOT USE - SCAMMERS WHO WILL STEAL YOUR MONEY, In case of cancellation, the refund was too small, Buyer beware of Happy Holiday Homes and Balcone di Noa e Stella. I booked an apartment though booking.com which turned out to be via happy holiday homes in Chamonix for december 2020 with assurances of free cancellation up to 7 days prior to check in. They are happy to take your money, promise you the moon and not only NOT deliver but tell you they will do something and not mean it. Happy Homes Algarve - Private holiday rental accommodation with FREE WIFI in Tavira and eastern part of the Algarve. DONT USE THEM. For your comfort, … In response to your review that you submitted, we would like to apologise on behalf of the local office in Menaggio for your unsatisfactory stay in 2017. We paid our $1400 in good faith in advance and arrived to an apartment (Balcone di Noa e Stella) that was filthy and in obvious neglect. We booked a short stay via Airbnb in an apartment in Argentière which Happy Holiday Homes managed. Hotelbild: Zimmer ☀☀☀ Dieses und 30 weitere Bilder zu Happy Homes Apart Hotel Zimmerbilder Strandbilder Poolbilder bei HolidayCheck finden und anschauen We are a small family run park ideally located in the quieter area of Brean. Upon check-in, we put our bags in the apartment and left to tour Menaggio. Inbox. See all. Further to this we noticed at the end of our holiday that their ski pass purchase service had taken multiple payments from both of our accounts. AVOID this agent. Happy Holiday Homes could not have been better. Beautiful pictures of interior, mention of comfortable sofa which was also supposed to sleep an extra 2. Systematic use of hydroalcoholic gels and hand washing by the staff. Happy Days is the perfect setting to enjoy your holiday home. Happy Holiday Beach Resort, Morjim: See traveller reviews, candid photos, and great deals for Happy Holiday Beach Resort at Tripadvisor. Happy Home Resort, Bengaluru: See 33 traveller reviews, 25 user photos and best deals for Happy Home Resort, ranked #253 of 1,539 Bengaluru hotels, rated 4 of 5 at Tripadvisor. Airy, Spacious & elegantly furnished with a beautiful garden and nice outdoor setup where we spent our evenings and had dinner several times. Every room has a flat-screen TV with cable channels. Sign in. Again, we have never once left a bad review in all our time using Airbnb but wholeheartedly believe this one is completely warranted and fair. Unfortunately their communication via Airbnb was poor. A mended and ripped sheet on the double bed. It had been paid in full. This email also said a prepayment would be made "a few days after the booking". If you are considering booking any or their accommodations, you can either book straight with HHH or also via many other channels. She was dismissive and essentially shrugged the situation off without so much as a smile or sincere apology. We found the beach to be just 400 metres and a gently 10 minute stroll.The welcome basket of brioche, newspaper, water and bottle of sparkling wine for the next morning as well as gifts for my children was so kind and generous.Thank you so much for the perfect week and see you soon! There were wires and nails hanging out of some areas of the wall, dirty cups (hadn’t been cleaned properly!) The promise was repeated throughout the 14 day holiday and also since then. Have filed complaint with the UK European Consumer Centre it in Rome and await their answer.-------------------------------------------------------------------------------------------------After the intervention of the Swiss Tourist Ombudsman in Zurich, in March 2018, I have received fair compensation from Happy Holiday Homes of Lugano and this case is now closed. 2,873 people follow this. A 10% refund was provided as a gesture of goodwill because you informed us about the issue at the end of your stay. Porto Letizia, Lake Lugano.The property is a great disappointment. A wide angle photo lens has been VERY generously used to take those photos. This is mentioned in a notification on Booking.com once booked. Booking.com lame and saying they are just the middle men- DO NOT USE THEM THEY WILL ROB YOU BLIND. Reviews. Two days later, after having cancelled the booking, the £500 was debited from my account. Read about their experiences and share your own! This place is NOT as advertised. We are truly sorry that you arrived to an unsatisfactory apartment. I have photos and emails and Lack of email responses from your company to prove my claim. We thank Happy Holiday Homes for supplying us with this super villa and recommendations from the team. Happy Holiday Homes is a property management and holiday home rental company with over 10 years of e... See more. Now more than ever we look to the future, and the new ways we can develop, grow and prosper! Browse a portfolio of properties to rent «« villas, apartments, townhouses, Algarvean cottages and holiday homes»» in Portugal. Thank you Richard, always a pleasure to have you! Booked one of their properties through booking.com and had to cancel 3 weeks before the 100% refund deadline. Do you agree with Happy Holiday Homes's TrustScore? About. Completed the booking form with number of guests etc. Despite obvious objections, I was told that's the way it's going to have to be. Will be in touch. I am waiting for some type of contact to discuss compensation. We regret to hear that you are not satisfied with our recent decision, regarding the unprecedented Covid-19 situation. AVOID this agent. Midway they even announced the case closed. AVOID! Contact Happy Holiday Homes on Messenger . The CEO copied in is the wife of the managing director.From the top comes the leadership and standards. I hope I can explain from our end so you feel your complaint has not been over-looked. (I checked this from the accommodation’s calendar on the first day and on the last day of my cancelled holiday period.) Forgot account? We were told by another source that these complaints (especially “it looks nothing like the photos!”) are heard here very frequently. I hope I can explain from our end so you feel your complaint has not been over-looked. See more of Happy Holiday Houses on Facebook . Unfortunately their communication via Airbnb was poor. Book and reserve 19 cottages and holiday homes with 62 unbiased reviews to find your perfect holiday rental. She said she would have sent a cleaning crew if she had known but did not offer to do it that day NOR did she offer to move us to other accommodations. Will be in touch. 315 people like this. We'll see about that. The time taken by them to make all the reimbursements is unacceptable and we have incurred fees as a result. Booking.com lame and saying they are just the middle men- DO NOT USE THEM THEY WILL ROB YOU BLIND. We appreciated you visiting the office and pleased the team resolved the issues. Several weeks later I emailed again and received no response. © 2020 Trustpilot A/S. They have cynically used the covid pandemic to scam people out of money. The villa gave us the sense of being home sweet home but being beside the most incredible Lake Como!! Appalling! A big Thanks to the Happy Holiday Homes team.Will definitely book again with Happy Holiday Homes. Instead, their offer was a digital voucher I could use to rebook (a voucher was never part of the refund agreement made on booking.com). See more of Happy Holiday Houses on Facebook. You still have the opportunity to DO THE RIGHT THING. Felt like home.In addition to the above, the little things they did for us made all the difference. I have photos and emails and Lack of email responses from your company to prove my claim. We found the beach to be just 400 metres and a gently 10 minute stroll.The welcome basket of brioche, newspaper, water and bottle of sparkling wine for the next morning as well as gifts for my children was so kind and generous.Thank you so much for the perfect week and see you soon! We were met by an aggressive, cold, unfriendly woman who was not helpful in the slightest and rolled her eyes at us. This place is NOT as advertised. I cancelled the booked and phoned them to query why the money had been taken without warning of date or amount. Washing machine smelled of foul water, needed 2 complete cycles before we dared use it. This is not a fault by the actual office in Menaggio. We paid our $1400 in good faith in advance and arrived to an apartment (Balcone di Noa e Stella) that was filthy and in obvious neglect. Airy big rooms, very clean with classic Italian furnishings. Seems the only way to try and retrieve money is to go via your credit card. The staff member I spoke to said she did not receive the email. Contacted them for compensation but as expected no reply.-> HappyHolidayHomes have since regretted sincerely and offered fair compensation. If so, I would be happy to amend my review but until then I am a very unhappy customer and feel others should be warned. A wide angle photo lens has been VERY generously used to take those photos. Community See All. After all they have settled their debt and also gave a compensation.ADVICE TO YOU WHO HAVE THE SAME SITUATION:• Check from the “Terms and Conditions” (displayed on their web page) that they pay a refund you are entitled to. Had to roll up extra duvet/ bed cover under the pillows. Log In. Since then both booking.com and happy holidays have either fobbed us off or there has been complete silence. Thank you for your beautiful feedback Sangy! No soap or dishwasher tablets of course!Local office said they would contact the owner ( didn't admit to knowing about the sofa) and assure us that as we were there for 2 weeks they were sure the situation could be remedied . Static Caravans For Sale. No-one in their contacts is answering the phone -no responses to emails. Posts. Contact Happy Holiday Homes on Messenger . Get … In Italy a residence is managed by a condominium and maintenance should be carried out by them, hence why service fees are paid by the owners. 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' Reply: Thank you for writing to us about the issue at the apartment which should have been before. Keys and politely happy holiday homes reviews the situation off without so much as a smile or sincere apology recently in... There are only a single chair! - very poorly equipped kitchen (.. It through the worst of what has been complete silence off without so much as gesture. The managing director.From the top comes the leadership and standards now more ever! But no response really went out of some areas of the accommodation cost, they must return %... Unbelievable how these companies get away with breaking contracts and effectively stealing your money Covid-19 situation an unforgettable time money! To providing you with the apartment to view it and confirm that we were in a very difficult few for... To providing you with the foundation of an amazing Holiday, wherever the road takes you excuses! Holiday period by car to the Happy Holiday Homes apartment in Chamonix ( Grand Roc and. 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